Order Policy

Order Time

Our lamps are handcrafted in our shop and have a lead time of 4-6 weeks.

Ordering

Order online: We accept all major credit cards and PayPal.
Mail-in orders: Personal checks or money orders are accepted for mail-in orders. Call to place an order.

Damaged

Inspect your lamp immediately upon receipt for damages. If your lamp arrives damaged, call us immediately and save all original packaging for making a claim.

Satisfaction Guaranteed

We have a 7 day return policy for full refund minus shipping. Call for a return authorization number. Repack lamp in original packaging to return. Be sure to insure lamp for full value for return trip.

Contact Us

          Phone:    317-430-4775
                            Monday-Saturday 9:00-5:00 EST

          E-mail:    knorby@silverbaywickerstudio.com

          Return Address:       Silver Bay Wicker Studio
                                                   7315 Dobson St.
                                                   New Augusta, IN 46268